1. Information We Collect
Beijing Changtong Hongyun Transport Co., Ltd. ("we," "our," or "us") collects information you provide directly to us, such as when you create an account, request a quote, subscribe to our newsletter, or use our mobile application. The types of personal information we may collect include:
- Personal Identification Information: Name, email address, phone number, mailing address, company name
- Payment Information: Credit card numbers, bank account details, billing address
- Logistics Information: Shipping addresses, cargo details, delivery preferences, shipment tracking data
- Device Information: Device type, operating system, unique device identifiers, mobile network information
- Usage Information: App usage data, feature interactions, crash reports, performance data
- Location Data: GPS coordinates, IP-based location, regional settings
2. How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve our logistics services
- Process transactions and send related information
- Send technical notices, updates, security alerts, and support messages
- Respond to your comments, questions, and customer service requests
- Communicate with you about products, services, offers, and events
- Monitor and analyze trends, usage, and activities in connection with our services
- Detect, investigate, and prevent fraudulent transactions and other illegal activities
- Personalize and improve your experience with our services
- Deliver targeted advertising and measure advertising effectiveness
3. Data Sharing and Disclosure
We may share your information in the following circumstances:
- Service Providers: We share information with third-party vendors, consultants, and service providers who perform services on our behalf, such as payment processing, data analysis, email delivery, and hosting services.
- Business Transfers: If we are involved in a merger, acquisition, asset sale, or bankruptcy proceeding, your information may be transferred as part of that transaction.
- Legal Requirements: We may disclose information if required to do so by law, regulation, or legal process.
- Protection of Rights: We may disclose information to protect the rights, property, or safety of Beijing Changtong Hongyun Transport Co., Ltd., our users, or the public.
- With Your Consent: We may share your information with third parties when you explicitly consent to such sharing.
4. Advertising and Third-Party Ad Networks
Our mobile application and website may include advertising from third-party ad networks. These ad networks may collect information about your visits to our services and other websites to provide targeted advertising.
4.1 Integrated Advertising Platforms
We may integrate the following advertising platforms to display ads within our mobile application:
- Google AdMob: Google's mobile advertising platform providing display ads, native ads, video ads (including rewarded/ interstitial/banner formats)
- Facebook Audience Network: Facebook's mobile ad platform offering banner ads, native ads, interstitial ads, and rewarded video ads
- Unity Ads: Unity Technologies' advertising platform specializing in rewarded video ads, playables, and interstitials
- AppLovin MAX: AppLovin's programmatic advertising platform providing display ads, native ads, rewarded video, and interstitial ads
- ironSource (Unity LevelPlay): Mobile advertising and monetization platform offering rewarded videos, interstitials, and banners
- Vungle (by Liftoff): In-app video advertising platform providing high-quality video ads, rewarded videos, and interstitials
- Pangle: ByteDance's global mobile advertising platform providing video ads, display ads, and native ads
- Mintegral: Global mobile advertising platform specializing in programmatic ads, rewarded videos, and interstitials
- Chartboost: Mobile game advertising and monetization platform offering rewarded videos, interstitials, and banner ads
- AdColony: Mobile video advertising platform providing HD video ads, playable ads, and rich media
- Tapjoy: Mobile advertising and monetization platform offering rewarded video and offer wall ads
- InMobi: Global mobile advertising platform providing video ads, native ads, and display solutions
- Smaato: Mobile advertising exchange providing real-time bidding ads, display ads, and video ads
- Mopub (AppLovin): Mobile ad mediation and monetization platform
- Ogury: Mobile advertising platform providing unique data-driven targeting and video ads
4.2 Types of Advertisements
Our application may display the following types of advertisements:
- Splash Ads: Full-screen advertisements displayed when the app is launching or transitioning between activities
- Rewarded Video Ads: Video advertisements that users voluntarily watch in exchange for in-app rewards (virtual currency, premium features, etc.)
- Interstitial Ads: Full-screen advertisements that appear at natural transition points (between levels, after completing tasks)
- Banner Ads: Rectangular display advertisements displayed at the top or bottom of the screen
- Native Ads: Advertisements designed to match the visual style and format of the surrounding content
- Playable Ads: Interactive advertisements allowing users to preview app features before downloading
4.3 Advertising Compliance
We ensure that all advertising partners and ad formats comply with:
- Google Play Developer Program Policies
- Apple App Store Review Guidelines
- Digital Advertising Alliance (DAA) principles
- Interactive Advertising Bureau (IAB) standards
- Applicable privacy laws in user jurisdictions
You may opt out of certain targeted advertising through your device settings or the advertising platform settings. For more information about interest-based ads or to opt out, please visit Your Online Choices or Network Advertising Initiative.
5. Mobile Application Privacy
Our mobile application ("CTH Logistics" available on Google Play and Apple App Store) collects and processes data as follows:
5.1 App-Specific Permissions
The app may request the following permissions:
- Location: To provide location-based services, shipment tracking, and nearest service points
- Camera: To scan barcodes, capture documents, and take photos for shipping
- Storage: To save documents, invoices, and shipping labels
- Notifications: To send push notifications for shipment updates and promotional messages
- Network: To connect to our servers and third-party services
5.2 App Store Compliance
Our app complies with all requirements of:
- Google Play: Data safety requirements, Family Safety guidelines, advertising policies
- Apple App Store: App Tracking Transparency (ATT), privacy nutrition labels, review guidelines
6. Children's Privacy (COPPA)
We are committed to protecting children's privacy. Our services are not directed to individuals under the age of 13 (or 16 in certain jurisdictions).
6.1 COPPA Compliance (United States)
In compliance with the Children's Online Privacy Protection Act (COPPA), we do not knowingly collect personal information from children under 13 years of age without verifiable parental consent. If we become aware that we have collected personal information from a child under 13 without parental consent, we will take steps to delete that information promptly.
6.2 GDPR-K Compliance (Europe)
For users in the European Union, we do not knowingly collect personal data from children under 16 years of age (or the applicable age in your country) without parental consent.
6.3 Parental Controls
Parents who believe their child has provided us with personal information without their consent may contact us at support@changtonghy.com. We will promptly respond to parental requests to review, update, or delete their child's information.
7. International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. When we transfer your information internationally, we ensure appropriate safeguards are in place, including:
- Standard Contractual Clauses (SCCs) approved by the European Commission
- Binding Corporate Rules for intra-group transfers
- Certification mechanisms and approved codes of conduct
- Compliance with applicable legal frameworks for cross-border data transfers
8. GDPR Compliance (European Union and United Kingdom)
If you are located in the European Economic Area (EEA) or United Kingdom, the following rights apply under the General Data Protection Regulation:
- Right of Access: Obtain confirmation of whether we process your personal data and access to that data
- Right to Rectification: Request correction of inaccurate personal data
- Right to Erasure: Request deletion of your personal data ("right to be forgotten")
- Right to Restriction: Request restriction of processing in certain circumstances
- Right to Portability: Receive your data in a structured, machine-readable format
- Right to Object: Object to processing based on legitimate interests or for direct marketing
- Rights Related to Automated Decision-Making: Not be subject to decisions based solely on automated processing
To exercise these rights, please contact us at support@changtonghy.com. We will respond to your request within one month.
9. CCPA Compliance (California)
If you are a California resident, you have specific rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA):
- Right to Know: Request disclosure of personal information collected, used, disclosed, or sold
- Right to Delete: Request deletion of personal information, subject to certain exceptions
- Right to Opt-Out: Opt out of the sale of personal information
- Right to Non-Discrimination: Not be discriminated against for exercising your privacy rights
- Right to Correct: Request correction of inaccurate personal information
- Right to Limit Use: Limit use of sensitive personal information
To submit a verifiable consumer request, contact us at support@changtonghy.com. We will verify your identity before processing your request.
10. Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:
- Encryption of data in transit and at rest
- Regular security assessments and penetration testing
- Access controls and authentication mechanisms
- Employee training on data protection
- Incident response procedures
While we strive to protect your information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security.
11. Your Rights
Depending on your location, you may have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate data
- Request deletion of your data
- Withdraw consent at any time
- Lodge a complaint with a data protection authority
To exercise your rights, please contact us using the information provided below.
12. Contact Us
If you have any questions about this Privacy Policy, please contact us:
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.